Privacy Policy

This privacy policy governs the manner in which Crit Air Vignette Limited ("Us", "Our" or "We") collects, uses, maintains and discloses any personal information collected from users (each, a "User") of the critairvignette.com website ("Site"). This privacy policy applies to the Site and all products and services offered by us.

Summary of our privacy policy

Your privacy is extremely important to us so we only use the information you provide about yourself when using this website to answer your enquiry or to help us improve our service to you.

We do not sell, trade or share the personal information we collect from your use of the website.

Accordingly, we have developed our privacy policy in order for you to understand how we collect, use, communicate, disclose, safeguard and otherwise make use of your personally identifiable information ("Personal Data").

Access to and control over your Personal Data

You have legal rights under applicable laws, such as the General Data Protection Regulation (GDPR), in relation to your Personal Data. These rights are explained fully on the Information Commissioner's Office website.

You can ask the following questions, or take the following actions, at any time by contacting us:

Data controller

For the purposes of the Data Protection Act 2018, the data controller is Crit Air Vignette Limited. Our nominated Data Protection Officer (DPO) is Kyle Lewis O'Brien and our Information Commissioner's Office (ICO) registration number is ZC057392.

You can contact our Data Protection Officer via:

Postal correspondence must be delivered by signed-for first-class post; by another guaranteed next working day delivery service or by commercial courier. You must obtain proof of delivery where you send any correspondence to us by post. We do not accept any liability for items which have been lost within the postal service. Please retain proof of postage and/or proof of delivery for reference.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill in a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, postal address and phone number. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about how the User connects to our Site, such as the operating system and the internet service provider they use and other similar information. This is statistical data about our users browsing actions and patterns, and does not identify any individual.

Web browser cookies

Please view our Cookies Policy to see how we use uses cookies and similar technologies to recognise you when you visit our site. Our Cookies Policy document explains what these technologies are and why we use them, as well as your rights to control our use of them.

How we use collected information

We may collect and use Users personal information for the following purposes:

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information and data stored on our Site.

All information you provide us is stored on our secure servers. Where we have given you (or where you have chosen) a login token which enables you to access certain parts of our site, you are responsible for keeping these security credentials confidential. We ask you not to share these login tokens with anyone.

We also keep your information confidential. The internal procedures at Crit Air Vignette Limited cover the storage, access and disclosure of your information.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Retaining information

We will keep information that is necessary to enable us to provide you with a service that you have requested for as long as it takes us to provide that service.

If you have asked that we do not use your details for marketing purposes, we may still need to keep them to ensure our systems reflect your preferences.

We will generally keep records of any transactions you enter into on this website for a minimum of six years from the end of the relationship. This is so that we can respond to any complaints or disputes that arise in that period. Otherwise we will keep the information where appropriate for legitimate business needs or as required to comply with the law.

Third party websites

Users may find advertising or other content on our Site that links to the sites and services of our partners and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Advertising

Adverts appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

This privacy policy does not cover the use of cookies by any advertisers.

Behavioural advertising

As described above, we use your Personal Data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page.

You can opt out of targeted advertising by accessing the following individual opt-out portals:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal.

Changes to this privacy policy

Crit Air Vignette Limited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at:

Postal correspondence must be delivered by signed-for first-class post; by another guaranteed next working day delivery service or by commercial courier. You must obtain proof of delivery where you send any correspondence to us by post. We do not accept any liability for items which have been lost within the postal service. Please retain proof of postage and/or proof of delivery for reference.

This document was last updated on 29th March 2026.